Technical Support
Dynamics GP, FRx, Microsoft Forecaster
Fast call back and issue resolution:
At SACI, we know that getting technical support is sometimes more frustrating than your software problem, and we pride ourselves on the support we deliver. It’s our goal to build solid relationships between our clients and support staff, and you’ll typically talk to the same SACI representative every time you call. You won’t have to re-explain your problem and environment on each call, saving you time and frustration. Our technicians really know our clients and understand their workflows and situations which leads to faster resolutions.
- Screen Sharing: Because “a picture’s worth a thousand words,” we make extensive use of screen sharing. Your SACI technician can see exactly what you’re facing and can remedy your situation quickly whether you’re across town or across the country.
- Service Pack Management: We recognize the importance of keeping service packs up-to-date, and you can rely on us to do that for you. By having the latest service packs in place, problems are fixed quickly and efficiently when they do arise, reducing possible downtime and frustration for you.
- User Technical Support: SACI provides support to both your accounting and IT departments. We understand the goals of each and the importance of their smooth interaction for accurate data collection and reporting.