SACI is in business to help you succeed with your business goals and objectives. Before we make any software recommendations, we work with you to understand your business and strategic goals. With that understanding and our broad background and knowledge of various ERP products (like Microsoft Dynamics GP), we’ll propose the solutions that will enhance your efficiency and ultimately improve your profitability. We also understand the importance of scalability as your business grows.

Selecting the best solution is only the first step. Implementation is key to success. We won’t tell you that implementing an ERP system will be troublefree, but by working closely with you, we’ll have a true appreciation for potential pitfalls and develop implementation strategies to eliminate or reduce them.

SACI is an authorized dealer for:

• Microsoft Dynamics GP
• Microsoft SQL Server
• Microsoft SQL Server Reporting Services
• Microsoft Office Sharepoint Server
• Microsoft FRx Reporter
• Microsoft Forecaster
• Document Management Solutions
• Crystal Reports

You improve your chances for business management software/ERP success when you choose SACI as partner. Find out more.

When you face a CPA financial audit, information gathering can create huge demands on your time and that of your staff. SACI can help, and we can build the reports you need to automate the process in the future.

Finally, we’ll conduct a software license review and can assist you in determining exactly which licenses you need. We’ll make certain that you’re only paying for what you use and nothing more.

Fast call back and issue resolution:

At SACI, we know that getting technical support is sometimes more frustrating than your software problem, and we pride ourselves on the support we deliver. It’s our goal to build solid relationships between our clients and support staff, and you’ll typically talk to the same SACI representative every time you call. You won’t have to re-explain your problem and environment on each call, saving you time and frustration. Our technicians really know our clients and understand their workflows and situations which leads to faster resolutions.

• Screen Sharing: Because “a picture’s worth a thousand words,” we make extensive use of screen sharing. Your SACI technician can see exactly what you’re facing and can remedy your situation quickly whether you’re across town or across the country.
• Service Pack Management: We recognize the importance of keeping service packs up-to-date, and you can rely on us to do that for you. By having the latest service packs in place, problems are fixed quickly and efficiently when they do arise, reducing possible downtime and frustration for you.
• User Technical Support: SACI provides support to both your accounting and IT departments. We understand the goals of each and the importance of their smooth interaction for accurate data collection and reporting.

We only have two goals: Resolving your problem quickly and providing support that improves your system’s return on investment.

The need for technical support is a reality. For many vendors, it’s provided as an afterthought. For many clients, getting effective support is often more frustrating than the problem itself. At Smith and Allen Consulting, Inc., we know that you want to talk to someone who knows more about your system than you do, and we know that fast resolutions create satisfied users.

Over 90% of the time, you’ll speak with your dedicated support representative, so you won’t have to re-explain your environment and unique issues each time. It saves you time and frustration, and it allows us to solve your problems quickly. Also, you won’t be passed to different technicians for each module – we know problems are often inter-related.

And if your problem turns out to be hardware-related, we’ll be happy to work with your vendor to get the issue resolved. No more finger pointing!

We know that the inability to get cost-effective resolutions for minor issues leads to under-utilization of your system and does nothing for your ROI.

Sometimes, the problem is not an error message, but the need for quick training. We can offer 15- or 30-minute training sessions for specific tasks and walk your staff through frequently used procedures. It’s a far better return on your investment than having them take the hour or more needed to read a reference manual.

Other Benefits:

• SACI’s support personnel are Certified Professionals
• Fast resolutions
• We’re your single point of contact – no more “blame games”
• We maintain in-house virtual environments for testing to make resolutions faster
• Unequalled customer service
• Cost-effectiveness: We charge only for the time it takes to solve your problem

Tools:

• Screen Sharing: We use GoToMeeting® and GoToAssist® which allow us to see your screen and that leads to much faster problem resolutions.
• Virtual Server

List of products we support:

• Dynamics GP
• FRx
• SQL Server

List of support services:

• End-User Support
• Support Issue Documentation
• System Monitoring
• Backup Testing
• Emergency Support

Our Guarantee

Our guarantee is simple: If we don’t solve your problem, you don’t pay. Period.

Phone: (212) 247-1720
e-mail: jivtesh@saci.com
Or click here to use a contact form.

Learning a new system (and new processes) can be daunting. When faced with learning new systems, employees can only absorb so much information. Moreover, employee turnover creates a loss of institutional knowledge. It may be time to expand your staff’s knowledge base to capitalize on your investment.

No matter what situation you face, you can rely on SACI for Dynamics GP training. At SACI, we have in-depth knowledge of Dynamics GP and FRx, but more importantly, we understand the teaching process and know that not all software technicians are teachers. We don’t simply impart information. We provide your employees with actionable knowledge, so they can do their jobs better and move your business forward.

Contact us today to discuss how we can help you realize the full return on your investment.

Project management includes:

• Scope
• Timeline
• Costs
• Human resources
• Communication
• Implementation
• Contingency plans

We understand the impact of each of these factors and integrate them for the desired result. Find out how partnering with SACI can leverage your ERP investment.

We can develop either desktop or web applications that answer your needs and respect your budget.

Imagine getting the information you need, when you need it, in the exact format you need… delivered to the right location. That’s what custom report writing entails.

Many of our clients have turned to us for custom report writing. Whether they’ve partnered with us from the initial phases of their business management software acquisition or simply contacted us to build a specific report from their existing ERP system, the results have met their needs and exceeded their expectations.

Your business is unique. Even the most powerful ERP system will probably not address all of your needs. By taking advantage of SACI’s expertise in custom report writing, you can truly harness the power of your business management software and get the business intelligence you want. We’ll make your ERP system work for your rather than forcing you to conform to it. At Smith and Allen Consulting, Inc, we make certain we understand how you’re generating reports now as well as learning who’ll use customized reports and why before we begin.

We can build subscription-based deliveries of reports daily, weekly, monthly or on your customized schedule. And they’ll be delivered to your specified recipients’ inbox. Additionally, you can receive event-driven reports in real time based on live changes to your data. You’ll get the power to analyze and execute decisions instantly with on-report sorting and filtering.

Advancing your business and improving your profitability requires the right information so you can make informed decisions. That’s exactly what our custom reports can provide to you.

Tools:

• .Net
• Microsoft Sharepoint
• Excel Linked Reports
• SQL Server Reporting Services
• Dynamics Report Writer
• FRx Financial Report Writer
• Crystal Report Writer
• Crystal XCELSIUS Engage Dashboard
• Dynamics GP SmartList

Data Sources:

• SQL Server 6.5 – 9.0 (SS 2008)
• Dynamics GP Version 6 – 10, All Modules
• Microsoft Access
• Excel Web Services

Report Types:

• Subscription-based automated emailing of reports as needed
• Reports mailed in pre-defined formats to your team’s inboxes
• Event-driven reports based on live changes to data
• OLAP Reports
• Drill-Down / Summary Reports
• Top/Bottom N Reports
• Conditional Reports
• Sub-Reports
• Form-style Reports
• Cross-tab Reports
• Mailing Labels
• Reports with charts

FRx Reports

• Balance Sheet
• Cash Flow Statement
• Income Statement
• Profit by Project
• Analytical Accounting Reports
• Consolidated Financial Reports
• Multicurrency Conversion Statements
• Consolidated / Multicurrency Financial Statements
• Management Reports

Output Formats

• Excel
• PDF
• Printer
• HTML
• On-screen Viewer

• Data conversion
• Imports
• Upgrades
• Automation of repetitive tasks
• Technical audits
• Temporary data entry in Dynamics GP due to manpower shortages
• Monthly, quarterly and annual processes in Dynamics GP for which your staff has not been trained or does not have time to complete
• Data gathering from Dynamics GP database for presentation to your auditors
• Disaster recovery

While our staff has the expertise and skill set to manage projects and create solutions for your individual problems, many of our clients have realized that making SACI part of their team from the outset of an IT decision has been one of the cornerstones of their success.  Find out more.