Technical Support

Dynamics GP, FRx, Microsoft Forecaster

Fast call back and issue resolution:

At SACI, we know that getting technical support is sometimes more frustrating than your software problem, and we pride ourselves on the support we deliver. It’s our goal to build solid relationships between our clients and support staff, and you’ll typically talk to the same SACI representative every time you call. You won’t have to re-explain your problem and environment on each call, saving you time and frustration. Our technicians really know our clients and understand their workflows and situations which leads to faster resolutions.

  • Screen Sharing: Because “a picture’s worth a thousand words,” we make extensive use of screen sharing. Your SACI technician can see exactly what you’re facing and can remedy your situation quickly whether you’re across town or across the country.
  • Service Pack Management: We recognize the importance of keeping service packs up-to-date, and you can rely on us to do that for you. By having the latest service packs in place, problems are fixed quickly and efficiently when they do arise, reducing possible downtime and frustration for you.
  • User Technical Support: SACI provides support to both your accounting and IT departments. We understand the goals of each and the importance of their smooth interaction for accurate data collection and reporting.

We only have two goals: Resolving your problem quickly and providing support that improves your system’s return on investment.

The need for technical support is a reality. For many vendors, it’s provided as an afterthought. For many clients, getting effective support is often more frustrating than the problem itself. At Smith and Allen Consulting, Inc., we know that you want to talk to someone who knows more about your system than you do, and we know that fast resolutions create satisfied users.

Over 90% of the time, you’ll speak with your dedicated support representative, so you won’t have to re-explain your environment and unique issues each time. It saves you time and frustration, and it allows us to solve your problems quickly. Also, you won’t be passed to different technicians for each module – we know problems are often inter-related.

And if your problem turns out to be hardware-related, we’ll be happy to work with your vendor to get the issue resolved. No more finger pointing!

We know that the inability to get cost-effective resolutions for minor issues leads to under-utilization of your system and does nothing for your ROI.

Sometimes, the problem is not an error message, but the need for quick training. We can offer 15- or 30-minute training sessions for specific tasks and walk your staff through frequently used procedures. It’s a far better return on your investment than having them take the hour or more needed to read a reference manual.

Other Benefits:

  • SACI’s support personnel are Certified Professionals
  • Fast resolutions
  • We’re your single point of contact – no more “blame games”
  • We maintain in-house virtual environments for testing to make resolutions faster
  • Unequalled customer service
  • Cost-effectiveness: We charge only for the time it takes to solve your problem

Tools:

  • Screen Sharing: We use GoToMeeting® and GoToAssist® which allow us to see your screen and that leads to much faster problem resolutions.
  • Virtual Server

List of products we support:

  • Dynamics GP
  • FRx
  • SQL Server

List of support services:

  • End-User Support
  • Support Issue Documentation
  • System Monitoring
  • Backup Testing
  • Emergency Support

Our Guarantee

Our guarantee is simple: If we don’t solve your problem, you don’t pay. Period.

Phone: (212) 247-1720
e-mail: jivtesh@saci.com
Or click here to use a contact form.