Belinda Allen, Smith & Allen Consulting, Inc. (SACI) aka Belinda the GP CSI.  Microsoft Professional, MCT and MVP.describe the imagedescribe the image

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Void a Microsoft Dynamics GP Invoice or enter a Return?


OK, let's say you use Microsoft Dynamics GP Sales Order Processing (aka SOP, Advanced Invoicing) and you have a posted invoice that you want to void....

Do you A) Void the invoice using Receivables Posted Transactions? or B) Enter a SOP Return?

The Correct Answer is B! If you void the invoice in Receivables you've updated Receivables and General Ledger properly BUT.... You lose the ability to create Analytics (operating reports) from data from SOP and if you use Inventory it will be wrong as well.

It's too easy to issue a return that essentially voids a credit. Open the SOP window, enter all the information for a return up until line items, then choose copy from Actions at the top and copy the invoice as a return. This way, you still update Receivables, GL and now Inventory (if you use Inventory) AND your SOP data is intact so Smartlist is an accurate reflection, as well as all SOP reports and reports you've built that produce sales data.

There are a few more steps this way, but what you produce is important, so take the time to keep your Analytics right!
Belinda (the GP CSI) Allen


This truly helped me today. Thanks and keep up the good work.
Posted @ Wednesday, May 21, 2014 11:50 AM by Mariano Gomez, MVP
This truly helped me Thanks good
Posted @ Sunday, September 07, 2014 6:05 AM by shareef khan
A) Void the invoice using Receivables Posted Transactions? i did A, how to correct? 
Posted @ Tuesday, November 04, 2014 7:24 PM by ahalil
If you void the document in Receivables by error, re-enter it in Receivables as a Credit Memo, making sure to use the same account numbers that the void used. Then correct properly.
Posted @ Friday, January 09, 2015 9:46 AM by Belinda Allen
Hi Belinda, a few questions: 
- how does this work in a Make to Order environment?  
- when you say "enter all the information for a return up until line items" do you mean that the line items that are being returned should be included? If so, if they are made items with an open MO, how will the MO and inventory be affected?  
Posted @ Sunday, February 01, 2015 2:40 PM by Alicia
Not sure if you are using Manufacturing, Bill of Materials, Kits and something else for your made to order items. The same would still be true. It would place a finished item in inventory (except for kits). Then it is available for resale again or you would need make an entry to reduce the item from inventory. If you have a need to void an invoice, the item has to be handled someone within inventory, even if it requires some additional entries.
Posted @ Monday, February 02, 2015 2:23 PM by Belinda Allen
What if you need to reverse a large number of duplicate invoices? Can we create SOP returns in batch through something like SmartConnect?
Posted @ Thursday, April 30, 2015 11:09 AM by N Alma
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